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THE JVLNET NO BUSY SIGNAL POLICY


JVLNET was the first ISP to offer a NO BUSY Signal Policy.
The policy dates back to 7-1-96.

JVLNET strives very hard to deliver the greatest value possible to all of its subscribers. We realize that as the internet has rapidly become the single most important source of information and communication in the world, that you will choose an Internet Service Provider that you can depend on. JVLNET wishes to be that provider for all of your internet needs. If there is any suggestion that you have for JVLNET to improve its services to you, please contact us. No reasonable request will be denied!

JVLNET built its reputation on the following statements:

1) Customer Satisfaction Is Our Number One Goal!
2) We have Technical Support available 24 Hours a day.
3) We offer a NO BUSY Signal Policy.
4) We do not charge extra for 64K or ISDN dial-in access.
5) We do not charge extra for personal or business webpage storage.
6) We make available to our subscribers CLUB JVLNET at no additional charge.
7) We offer FREE training classes.
8) We offer subscribers FREE tickets to special, local and major sports events.
9) We offer several personal and business internet access plans, and will find one just right for you.


THE NO BUSY SIGNAL POLICY & PROCEDURE

JVLNET guarantees that under normal circumstances you should not get any busy signal when dialing into one of JVLNET's modem pools. We monitor all of our modem pools for peak usage and order new lines as often as needed. Since peak usage varies from city to city and from day to day, you may still experience some unexpected busy signal periods. We need you to tell us when you heard busy signals dialing into JVLNET and appreciate your completing the Busy Signal Reporting form below.

If you do get TWO Separate busy signal periods in a given month, JVLNET will give you an additional month FREE. The provisions to get your FREE month are simple and specific, and must be met:

1

   Look here to see All JVLNET access numbers by city.

2

  Read the Busy Signal Policy.

3

   Request a FREE month by completing this On-line Busy Signal Reporting Form..

WE KNOW THAT YOU HAVE A CHOICE OF INTERNET SERVICE PROVIDERS,
AND SINCERELY APPRECIATE YOUR CHOOSING JVLNET!

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