Contacting JVLNET

We can usually answer most questions and often resolve problems simply if you contact us through email. Please read the descriptions below and send your inquiries to the appropriate address. We will respond promptly to assist you!

Billing Department

You are always welcome to contact our Billing Department at: 1-800-570-6094

Hours of Operation:

7:00 am - 5:00 pm, Monday through Friday

If you would like to make a payment on-line, use our on-line payment form.

Billing FAQ

Payments should be mailed directly to:

JVLNET Internet Services
PO Box 377
Jefferson, WI 53549

Technical Support & Help Using JVLNET

Most general questions can be answered by visiting our Technical Support Website.

If you are experiencing problems with accessing or staying connected to JVLNET, using email, surfing the web, or any other problem that you need technical assistance with, please feel free to contact JVLNET's 24-hour support staff by completing our


You are always welcome to call our Technical Support staff on our 24-Hour Toll Free support number.
Customer Service

Customer Feedback Form - Let us know how we're doing! 

Business customers may call our Customer Service staff at: 1-800-570-6094.


If you need to cancel your JVLNET Subscription for any reason please complete this On-Line Cancellation Form. Remember, your Subscriptions Terms and Conditions require a minimum of 30 days notice to cancel and there are NO REFUNDS of any pre-paid JVLNET fees.

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