JVLNET Billing FAQ

What is the address that I can send my payments to? 
Our billing address is:

JVLNET Internet Services
PO Box 377
Jefferson, WI 53549
1-888-758-8750

On-line payments using our secure server should be made to: http://www.jvlnet.com/payment

On-line Billing Contact Form: http://www.jvlnet.com/directory/#Billing

Credit & Debit Cards
We accept Visa, Master Card and Discover
Credit cards are deducted automatically every month, 3 months, 6 months, or year depending on your plan, unless we are instructed to charge only the initial charge to your credit card. If you would like to switch your payment method, you will need to let us know before your next due date, otherwise you will be charged on your card for another full month, three months, six months or year depending on your plan. 

JVLNET has my credit card information. Is it in a safe place? 
JVLNET maintains users Credit Card information in a secure database. The only people that have access to your credit card information is the billing department and the person that enters your information when you first sign-up with JVLNET. If you require a credit card number change you should call JVLNET's Billing department and request the change.

General Billing Rules: 
1.  All invoices (Rates) are due in advance of the beginning service date.
2.  All past due invoices are subject to a late fee.
3.  All accounts 10 days past due are subject to be deactivated.

Due Date
All invoices (Rates) are due in advance of the beginning service date.

Late Payments
Accounts that exceed 10 days without payment are subject to deactivation and a late fee of $5/Month or 18% APR, which ever is greater. 

What happens when I am late paying my bill? 
In the event that your payment does not reach us by the due date indicated on the invoice, the billing system will schedule your account for automatic deactivation. You will receive a Past Due notice by email to let you know that your account is overdue and subject to deactivation but you will NOT receive a phone call from our billing department and we do not guarantee that our system will notify you. 

In the event that your account does become deactivated, there could be late fees accessed. All outstanding invoices must be paid in full prior to the account being reinstated. You may also be required to pay for a term of service in advance or switch to direct debit or credit card billing.

You agree to pay all billed amounts according to your agreement until you cancel your JVLNET account. If you choose to pay by check, we will e-mail you an invoice. 

In either case, you are responsible for all billed amounts until you contact us to deactivate your account. If you stop using your account you are still responsible for the charges until you contact us. If your account is suspended for any reason you are still responsible for charges that accrue during that period. If we have a valid credit card on file, we will charge the card for past due invoices. We do not give refunds for fractions of months. 

Termination of Service
Customers wishing to terminate their service must contact a JVLNET Representative or submit a cancellation request to JVLNET. All fees are due within 10 days of termination of service.  *Invoices are never prorated; accounts will be scheduled for termination at the end of the current billing period.

Deactivation of Service
Any account with an invoice 10 days or older will be subject to deactivation without prior notification. JVLNET also reserves the right to deactivate any account with a balance of or greater than $30. Any balance on the account must be paid in full and the customer must request the account be reactivated by phone or in writing before an account will be reactivated.

If payment is not received within 30 days of deactivation, the account will be terminated. The account will be subject to collections after 60 days of delinquency.

Reactivation of Service
Accounts deactivated for non-payment may be reactivated only once payment has been received and posted to the account. Customers wishing to make a one-time Credit Card charge to pay their delinquent balance may do so by contacting the Billing Department at 888-758-8750, Monday Friday 8:00AM to 5:00PM.

Customers wishing to reactivate previous accounts may do so at anytime as long as the account is in good standing.

Denial of Service
JVLNET reserves the right to deny service to anyone for any reason.

Payment of Fees
Accounts are billed at least 15 days in advance and are due within 10 days of the invoice due date.

Rename Fee - $10 per occurrence.
(Customers may change their username at anytime but are subject to a $10 administration fee. This fee shall be waived if customer has been a paying customer for 2 or more years accounts must be in good standing at time of Rename Request.)

Dishonored Check Fee - $25 per occurrence
(If a check is returned for non-payment, a fee of $25 will be charged to the account and the account will be immediately deactivated)

Reactivation Fee - $15
(If an account is deactivated for non-payment more than twice within a 180-day period, a fee of $15 may be charged to the account. The reconnect fee plus all other fees must be paid before the account can be reactivated.)

Simultaneous/Multiple Logons - $5 per instance
(If an account is accessed from more than one computer or location simultaneously, the account will be charged $5 per instance. Accounts with an excessive number of Simultaneous Logons are subject to deactivation without prior notification.)

Long Distance Phone Charges 
While we provide each customer a dialup number for online access at the time of signup, it is the responsibility of the customer to ensure that this number is a toll free call from the telephone line being used to connect to the internet. Per our Terms of Service, JVLNET bears no responsibility for long distance charges, as it is the direct responsibility of each customer to know their own calling plan with their phone company and to let us know if the number provided is not a toll free local call, in which case we will do everything possible to provide you with a telephone number that is a local call for you. 

We Accept
Credit Card Logos
Mastercard, Visa and Discover

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