JVLNET Spam and Virus Filters: FAQ & Spam Reducing Tips

FAQ (Frequently Asked Questions)

Q: What is spam?
Spam is "unsolicited" and/or "junk" email. It is usually bulk email sent from advertisers to entice you to buy a product or service, similar to the junk mail delivered by the US Postal Service. Spam is usually sent from a bogus or forged email address and usually sent to a bogus email address using the BCC or "blind carbon copy" method. Most spam can not be traced or replied to. Sometimes spam is unreadable giberish and sometimes it has a hidden virus within it. Normally, you would just delete any/all spam received without reading it, or opening it, just like you toss out junk paper mail.

Q: What does JVLNET do to prevent Spam?
JVLNET uses a third party called Postini to filter all incoming email. Postini is the leading provider of email spam and virus filtering. Unless you chose to turn "off" your JVLNET Spam & Virus Filter, is already aggressivly filtering all your incoming JVLNET email and preventing spam and viruses from reaching your JVLNET inbox.

Q: How do I go to my JVLNET Spam & Virus Control Panel?
You can access your JVLNET Spam & Virus Control Panel at any time. Log in with your JVLNET email address and JVLNET password. Make sure you are using your full email address, and that both the email address and password are typed in all lower case. This link is also posted on the bottom of your JVLNET Startpage

Q: Is there any additional cost for using the JVLNET Spam & Virus Filter?
No. Your JVLNET Spam & Virus filter is a valuable service and provided to you at no additional cost. The filters come with all JVLNET email accounts.

Q: Will the JVLNET Spam filter block all spam and all virus?
No. It will identifying and block up to 99% of all spam and viruses. The filters are updated frequently.

Q: Can email that is not spam inadvertently be identified as spam?
Yes. Although rare, there is always the chance that an email that is from a known source and properly addressed to you can be identified as spam and filtered out of your inbox. We therefore suggest you periodically check your JVLNET Spam & Virus Control Center's message center to make sure that there are no messages in there that you are expecting.

Q: Can I still view and read the filtered spam?
Yes. The filtered spam is kept on a safe server for up to 14 days. You can safely view and read them from within your Spam & Virus Control panel's message center. This allows you a chance be sure that it hasn't incorrectly filtered any email that you actually want.

Q: Can I create a list of sender addresses that I always want email from?
Yes. You can always add email addresses that you always want all email from. You can also add addresses you never want email from.

Q: Can I control the sensitivity of my spam filter?
Yes. You can change the sensitivity from very weak to very aggressive at any time.

Q: Can I turn "off" the spam filter and leave the virus filter turned "on"?
Yes. You can control the spam and virus filters separately. Your can turn either filter "On" or "Off" at any time from within the Control Panel.

Q: Should I keep my JVLNET Spam & Virus filter turned "on" at all times?
Yes. Unless you have a problem receiving your normal email we suggest you leave the filters turned "on" at all times. If you are having trouble receiving some email, try lowering the sensitivity of the spam filter, one setting at a time. You should also add email addresses you always want email from to the allow list at once. We feel it is worth the risk of loosing an occasional valid email to drastically reduce all the annoying and potentially harmful spam and virus. Keeping the filters turned "on" will also prevent most of those strange computer lock-ups that can occur from harmful emails. Remember, you should periodically check your message center to make sure it has not identified any wanted email as spam.

Tips for Reducing Spam and Unwanted Emails

If you have not already done so, you should log in to your JVLNET Spam & Virus Control Panel and personalize your Spam & Virus filter settings. This link is also posted toward the bottom of your JVLNET Startpage. Once you login, you will have the option to view and change all of your Spam & Virus filter default settings.

Even though we are already identifying and filtering up to 99% of all spam and virus, you should practice the following spam and virus reduction proceedures:

1) Never "forward" or "reply" to spam email. Every time you reply you validate your email address and will be added to more spam email lists.
2) Never "Unsubscribe" to spam email. Every time you do this you are adding yourself to even more spam lists.
3) Just delete the spam email without reading it or opening it. You can usually tell spam from the To address and/or the Subject.
4) Set up a filter to automatically delete know spam using your Outlook or Outlook Express "organize" or "Junk Mail" features.
5) Never give out your email address while on-line to gain access to a website, or for any other reason, unless you trust the source.
6) Never allow your email address to be included in "group" emails where everyone in the group can see your email address. If you see your email address in a long list, email the sender to remove you at once.
7) Remember that spammers use tricks to send you their email. They will entice you "Unsubscribe" or "reply". They will send you email that is actually addressed to others and Blind Carbon Copy (BCC) to you. They will make the spam email look like it came from someone else. You can not always trust the "From" address.
8) Spammers target their victims by collecting random email addresses from several sources. Likely sources are from email you sent to unknown sources, email you received from others as part of a group or list, and from forward emails that did not have your email address removed first. Other sources are from completing on-line forms and registering for FREE stuff on the internet, including daily joke and picture email lists. Anytime you give out your email address you are increasing the risk of receiving more spam. BE VERY CAREFUL WHEN GIVING OUT YOUR EMAIL ADDRESS TO UNKNOWN SOURCES.
9) You may wish to request a Username change. To change your Username and email address we need to give you a brand new JVLNET account and delete your old one. You will have a new Username, new email address and new password. There is no charge to do this if we delete the old account at the same time. There is a "one time" $10 fee only if we schedule your old account to be deleted one month later. Remember to transfer any saved files including your website on JVLNET before we delete the old account.
10) There are other tips to avoid Spam on the JVLNET on-line support website http://www.jvlnet.com/support.

JVLNET has never and will never give or sell your email address to anyone for any reason.

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