Customer Feedback Form
Help Us Help You - Let Us Know How We're Doing!

Customer Service Is Our Number One Goal

JVLNET strives to provide the best customer support possible. This form is your opportunity to give us direct feedback on your experiences with JVLNET services and staff.  Whether you have had good or bad experiences with our services or staff, please take the time to complete this simple customer feedback form.  

As a "thank you" for completing this form, we will automatically enter you into our weekly drawing. Winners will have a choice between one FREE month dial-up access or other exciting JVLNET prizes.

Customer Information
Your Real Name: (required)
User Name:
E-mail Address: (required)
Phone Number: (required)
What city do you dial in to?

About Your Experience With JVLNET (Feel free to submit a separate survey for each experience).
How did you make contact?: 
Phone Email In Person Website
Department Contacted:
Tech Support Customer Service Billing 
Sales Website Design Administration
Date of Contact, if known:
Time of Contact, if known:
Name of JVLNET staff person:
Why did you contact JVLNET?:
     If Other, please specify:
When did we help you?:
Additional Comments:
Did our staff person attempt to contact you within two hours?  

Please rate the following:

Your ratings should be based on the scale above

Staff's response time: (Dissatisfied) 1   2   3   4   5 (Satisfied)
Staff's professionalism: (Dissatisfied) 1   2   3   4   5 (Satisfied)
Staff's general attitude: (Dissatisfied) 1   2   3   4   5 (Satisfied)
Staff's communication skills: (Dissatisfied) 1   2   3   4   5 (Satisfied)
Staff's enthusiasm: (Dissatisfied) 1   2   3   4   5 (Satisfied)
Staff's solution-oriented focus: (Dissatisfied) 1   2   3   4   5 (Satisfied)
Staff's technical knowledge: (Dissatisfied) 1   2   3   4   5 (Satisfied)
Staff's helpfulness: (Dissatisfied) 1   2   3   4   5 (Satisfied)
Comments about staff:
Comments about services:
Overall - How are we doing?: (Dissatisfied) 1   2   3   4   5 (Satisfied)

How were you first referred to JVLNET?:

by a friend (insert name)
by JVLNET user (insert name or email address)
Yellow Pages (insert name of phone book)
Newspaper Ad (insert name of newspaper)
Coupon in Mail (insert coupon number and source)
Radio ad (insert city and station)
Former JVLNET user (insert previous username)
Other (please specify)

Want to tell us something?  You have our full attention:

Refer a Friend and Receive One Months Credit!
The majority of our new customers are from referrals of existing customers.  For each referral that signs up with JVLNET, you receive one FREE month of JVLNET dial-up access.  

Please let us know if there is someone that can benefit from our services by providing their name, address and phone number in the boxes below:

Include Name, Address & Phone Number

Include Name, Address & Phone Number

Include Name, Address & Phone Number

Include Name, Address & Phone Number

Press Submit and send your information to JVLNET
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